Frequently Asked Questions
Laundromat FAQ
What hours are you open?
We are open 365 days, 7 days a week. Our hours vary depending on which location you are using!
How do I know which machine to use and how to use it?
We are staffed by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use it.
Commercial FAQ
Do I need to sign a contract?
No you do not need to sign a contract. We will earn your business each and every time.
How often do you pickup and deliver?
Our pickup/delivery is currently running at all times. You can easily sign up for a pickup and delivery at any time online. If you have a question about how to sign up, please feel free to reach out to any location that is running the services that you are seeking!
Do I receive my own laundry back?
Super Saver does not lend or mix customer clothing at any point of the wash and fold service. We aim to keep everything separated for the entirety of the order.
Wash and Fold Service
Do you pickup and deliver? How much is it?
Yes, we now offer pickup and delivery service. The cost of the wash and fold service is $1.25/lb with a minimum order of $25 per order. The cost of the pickup and delivery service is $1.25/lb with a minimum of $30 per order.
Do I have to be home when you pickup and deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We'll fold everything else and package it for protection.
Do you separate whites from colors?
We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.
How do I schedule an order online?
It's simple. Click here to get started!
When I schedule an online order, how will I be billed?
When the order is completed, we bill your credit card and email you an invoice.
Can I make a special request on how I want my laundry done?
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order.
Can I change my preferences?
Yes. You can log into your online account and change your preferences as often as you like.